DXI Vendor Reports

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Vendor Spotlight: Bloomreach

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Founded in 2009, Bloomreach is a leading software platform for digital commerce experiences that powers brands representing 25% of retail ecommerce in the US and UK. The company’s core product, Bloomreach Search (part of the broader Bloomreach Discovery offering), is an AI-driven search and merchandising solution that helps businesses drive conversion, revenue, and customer loyalty through enhanced product discovery.

Market Differentiation:
• Semantic understanding of search intent powered by knowledge graph
• Automated merchandising and personalization through advanced AI/ML
• Unified product discovery solution across search, browse, and recommendations
• Extensive commerce data and ecosystem enabling faster time-to-value
• API-first architecture for headless commerce and composable stacks

For mid-market and enterprise businesses looking to enhance their ecommerce search and merchandising capabilities, Bloomreach Search offers a compelling solution. Its combination of advanced AI, merchandising tools, and analytics can drive measurable improvements in key commerce metrics. As with any technology investment, businesses should carefully evaluate their specific requirements, IT ecosystem, and resource availability to ensure a successful deployment and strong return on investment.

Bloomreach (Search)
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DX Offerings

DXP Suite, CMS, CDP, Personalizaton Engine, Intelligent Search

Customer Reputation

Customers praise Bloomreach Search for its impact on conversion rates, revenue, and customer experience. They value the solution's merchandising capabilities, analytics, and ability to surface relevant products for each shopper.

Soluton Partner Ecoystem

• Accenture Interactive • BORN Group • Capgemini • Gorilla Group

Markets Served

North America, Europe, Asia-Pacific (APAC)

Major Analyst Coverage

Forrester, Gartner

Solution Accelerators

Best Fit

Bloomreach Search is well-suited for mid-market to large enterprises across retail, wholesale, manufacturing, and other commercial industries looking to drive revenue growth through enhanced product discovery and merchandising. The solution can address complex catalogs and high search volume needs.

Key Customers

Albertsons, Bosch, Puma, Marks & Spencer, Staples

Key Technology Partners

• Technology partnerships with leading commerce platforms like commercetools, SAP Commerce Cloud, Salesforce Commerce Cloud • Cloud hosting and AI partnerships with Google Cloud and Microsoft Azure

Customer Reviews

Customer Support

Bloomreach's support team is praised for its responsiveness, product expertise, and proactive approach to customer success. Customers value the availability of dedicated success managers and tailored onboarding programs.

Website

Bloomreach (Search)
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