DXI Vendor Reports

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Vendor Spotlight: Coveo

Coveo Search

Coveo is a composable AI-powered generative experience platform platform that transforms digital experiences with intelligent search, recommendations, personalization, and generative AI answering.

Founded in 2005, Coveo is a market-leading AI-powered relevance platform that transforms digital experiences with intelligent search, recommendations, and personalization. Coveo’s platform leverages AI, deep learning, and machine learning to unlock insights from diverse data sources and deliver relevant, unified experiences across customer touchpoints. With a strong presence in North America and Europe, Coveo serves a wide range of industries, including ecommerce, service, website, and workplace applications. Looking ahead, Coveo plans to further enhance its AI and generative AI capabilities, expand its partner ecosystem, and drive innovation in personalized, relevant experiences.

Coveo differentiates itself through its fully loaded, enterprise-grade, composable platform that provides deep proprietary search relevance capabilities, out-of-the-box ML models, extensive connectivity options, and robust analytics. The company’s Relevance Generative Answering product is an industry-first, scalable, and secure generative AI experience across solution areas.

Coveo is a strong choice for mid-market to large enterprises looking to enhance digital experiences with AI-powered search, recommendations, personalization, and generative answering. The Coveo Relevance Cloud platform is best suited for organizations that want to unify multiple content sources and deliver relevant, personalized experiences across the customer lifecycle. Key industries include technology, manufacturing, financial services, healthcare, and retail.

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    DX Offerings

    Intelligent Search

    Customer Reputation

    Generally positive based on the ability to improve digital experiences and drive concrete business results. Some customers report longer time to value for complex use cases.

    Soluton Partner Ecoystem

    • Accenture • Deloitte Digital • Valtech • Capgemini • Publicis Sapient

    Markets Served

    North America, Europe, Asia-Pacific (APAC)

    Major Analyst Coverage

    Forrester, Gartner, IDC MarketScape, Aberdeen

    Solution Accelerators

    Refer to Coveo marketplace for integrations

    Best Fit

    Mid-market to large enterprises across industries looking to enhance digital experiences with AI-powered search, recommendations, personalization, and generative answering. Key industries include technology, manufacturing, financial services, and retail.

    Key Customers

    SAP Famous Footwear Salesforce

    Key Technology Partners

    Sitecore Adobe Commercetools SAP Salesforce

    Customer Reviews

    Customer Support

    Mix of positive and negative sentiment. Dedicated success plans help drive value, but some feel base support could be more responsive.

    Website

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